Shipping Policy

Last Updated: September 17, 2026

At TheBarkClub, our products are made to order and produced through third-party manufacturing and fulfillment partners. Please review this Shipping Policy before placing an order.

1. Order Processing

Orders are generally sent to production shortly after they are placed.

Because our products are made to order, processing and production may require additional time before your order is shipped.

Once your order has entered production, changes or cancellations may not be possible.

2. Shipping Times

Shipping times vary depending on the product, destination, fulfillment location, shipping method, and carrier.

Any delivery time displayed at checkout or on our website is an estimate only and is not a guaranteed delivery date.

Estimated delivery times may be affected by circumstances outside of TheBarkClub's control, including:

• Carrier delays

• Weather conditions

• Customs processing

• Transportation disruptions

• Holidays

• Incorrect shipping information

• Government restrictions

• Other unforeseen circumstances

TheBarkClub is not responsible for delays caused by circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products ordered, destination, shipping method, and applicable fulfillment rates.

TheBarkClub reserves the right to change shipping prices at any time.

4. Multiple Products and Separate Shipments

If an order contains multiple products, items may be produced and shipped separately depending on product type, fulfillment location, availability, or manufacturing requirements.

As a result, you may receive multiple packages for a single order.

Additional shipping charges may apply where applicable and will be displayed at checkout.

5. Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

TheBarkClub is not responsible for inaccuracies, delays, or temporary interruptions in third-party carrier tracking information.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

TheBarkClub is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because an incorrect or incomplete shipping address was provided.

If an order is returned to the fulfillment provider because of an incorrect address, additional shipping costs may be required before the order can be shipped again.

7. Lost, Stolen, or Misdelivered Packages

Once an order has been confirmed as delivered by the applicable carrier, TheBarkClub is generally not responsible for packages that are subsequently lost, stolen, or misplaced.

Customers should check with household members, neighbours, building management, mailrooms, and the applicable carrier before contacting TheBarkClub regarding a package marked as delivered.

Where appropriate, TheBarkClub may assist customers in contacting the applicable carrier.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

8. Damaged Packages

If your package arrives visibly damaged, customers should document the condition of the package and products as soon as possible.

Photographs may be required when submitting a claim.

Any eligible claim will be reviewed in accordance with our Returns & Refunds Policy and applicable law.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

TheBarkClub is not responsible for delays caused by customs authorities.

10. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the package may be returned to the fulfillment provider or carrier.

Any additional shipping, return, customs, or handling costs may be the responsibility of the customer where permitted by law.

11. Delivery Estimates

Any estimated delivery date provided by TheBarkClub, Shopify, Printify, a carrier, or another third-party service is an estimate and should not be treated as a guarantee.

TheBarkClub does not guarantee delivery by a specific date unless expressly stated otherwise.

12. Shipping Restrictions

Certain products may not be available for shipment to every country or location.

TheBarkClub reserves the right to restrict or cancel shipments to locations where fulfillment, transportation, legal, or operational requirements prevent delivery.

If an order cannot reasonably be fulfilled, TheBarkClub may cancel the affected order and issue any refund required by applicable law.

13. Shipping Issues

If you believe there is an issue with your shipment, please contact TheBarkClub with your order number and relevant details.

For damaged, defective, incorrect, or missing items, photographs or other supporting information may be required to investigate the issue.

14. Third-Party Fulfillment

TheBarkClub uses third-party production and fulfillment providers to manufacture and ship certain products.

Shipping may therefore be performed by a third-party fulfillment provider or carrier selected based on the product and destination.

TheBarkClub is not responsible for independent actions or policies of third-party carriers or fulfillment providers, except where responsibility cannot legally be excluded.

15. Policy Changes

TheBarkClub reserves the right to modify this Shipping Policy at any time.

Any changes will become effective when posted on our website.

By continuing to use our website or placing an order after changes are posted, you acknowledge the updated Shipping Policy.

16. Contact

For shipping-related questions or concerns, please contact:

Business Name: TheBarkClub
Email: [Your Business Email]
Business Address: [Your Business Address]